Photography by Aaron Salmon. Modelled by Heather McIlveen & Lou Hotchkiss Knives. © Stripped Up Proper 2014
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GENERAL ORDERING INFORMATION
Stock Clothing, Accessories and Gifts
We aim to dispatch all accessory, gift and stock clothing orders within a maximum of 2 working days. If any items are not in stock or there will be any delay, we will inform you as soon as possible.
Clothing held in stock for immediate dispatch includes our Fairtrade, Vintage and Upcycled ranges; usually anything not marked as ‘bespoke’, ‘made to order’ or ‘made to measure’.
Bespoke and Made to Measure items
Our bespoke designs are individually made to order and, unless an urgent order is requested (see next paragraph), will usually be dispatched within 2-3 weeks. Where time limits and the design allow, it is our policy to send fabric swatches for items ordered, to give you the opportunity to see and approve the actual colour, prior to manufacture of the goods.
However, as many of our designs utilise a multitude of recycled fabrics, sometimes the actual fabrics, colours and patterns will vary slightly from the photograph.
Bespoke items can often be dispatched sooner than the 2-3 weeks quoted, if required sooner. There is no extra charge for this service, although shipping charges may be affected. Please notify us of your required by/function date in the special instructions box and we will contact you as soon as possible, to confirm whether we can meet your deadline.
SHIPPING AREAS/DELIVERY METHOD
UK Standard Delivery is usually by Royal Mail 1st Class Recorded Delivery - a signature will be required on delivery. Price £4.10 per order. Goods usually received within 1-3 days of dispatch but delivery time not guaranteed.
UK Priority Delivery is either by Royal Mail Special Delivery or Interlink 24 hour CO2 NEUTRAL Delivery. - a signature will be required on delivery. Price £8.25 per order. Goods usually received the next working day after confirmed dispatch date. (Please note that deliveries to UK islands and the Highlands of Scotland may take an extra day).
Europe and Worldwide delivery options are either by Royal Mail Tracked (priority handling and electronic delivery confirmation) or Royal Mail International Signed service (priority handling and registered delivery), depending upon zone. The usual flat rate price we charge is £15.00 per order, however multiple items and heavy items ordered may exceed standard weight and size restrictions and in that event we will contact you to advise of any additional charges and await your approval /authorisation for any additional costs.
Overseas delivery is usually within 4-7 days of dispatch depending upon country and is subject to any delays caused by transit through Customs. Please be aware that any Import taxes or duties payable are the responsibility of the customer.
For urgent international deliveries we are able to use FedEx or similar alternative courier. Please contact us with details of your requirements so that we may obtain a shipping quote.
All delivery times are given as a guide as the actual time taken for delivery is outside of our control.
WHAT IF IT DOESN'T FIT?
Our aim is to supply items that fit and we try to get it right, first time. When ordering a bespoke item, we will ask you for the measurements required; please supply measurements as accurately as possible. If you have any questions about taking measurements, please contact us for advice.
If you find that the fit is not right, tell us what the problem is as soon as you can and we’ll discuss the options with you. For one of a kind items where no other size is available, in some instances we will be able to offer an alteration service.
All items are offered subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Acknowledgment and acceptance of your order Upon placing an order you will receive an automated email setting out the details of the order and allocating an order number. We will email you again, as soon as possible, to confirm acceptance of the order, availability and the expected dispatch date.
When an order is placed by you online, your credit/debit card or Paypal account is debited to the full value of the order.
We are not currently a VAT registered company; the prices shown on our website do not include a VAT element.
Under the distance selling regulations you have the legal right to cancel your order within fourteen days of receipt of the goods, with the exception of items individually made to order. This exception specifically includes bespoke and made to order clothing, drum heads and stage banners, unless the items supplied by us differ from those ordered.
All returned goods must be unused, unworn and undamaged with their original packaging. Please use a 'signed for' mail service to return items and remember to include your order number, your name and address details and the reason for return. On receipt of the goods a full refund will be made, less the full cost of carriage incurred by us in sending them to you. Please contact us by telephone or email for the returns address before returning any item.
Any discounts available are detailed with the relevant items and are calculated and applied automatically when you place qualifying products into the shopping basket.
OUR COMMITMENT TO YOU
We are committed to putting right any errors or omissions we have made, whenever possible. We always endeavour to offer a high level of service to our customers and if a problem should occur we welcome the opportunity to rectify it.
General terms and conditions
The content of this site is owned by Kate Sawyer/Stripped Up Proper, Registered Office: Unit 1, Park Cottages, Totnes Road, Ipplepen, Newton Abbot TQ12 5TD. If you want to ask us anything about these terms & conditions or have any comments on or about our website, please email us at [email protected] or call us on +44 (0)7495 610164
Ownership of rights
Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Stripped Up Proper. You may not modify, distribute or re-post anything on this website for any purpose.
Accuracy of content
Stripped Up Proper has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available or we are unable to supply within any time scales given. The weights, dimensions and capacities given are as accurate as we have been able to ascertain. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor settings, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Where time limits allow, it is our policy to send fabric swatches of bespoke items ordered to give you the opportunity to see and approve the actual colour prior to manufacture of the goods.
On rare occasions, for reasons beyond our control, there may be a delay in dispatching your goods beyond the confirmed dispatch date. We will, wherever possible, keep you informed should this happen. Our liability for delays, errors and omissions, in this instance, is limited to the value of the goods only and not for any consequential loss.
Any delivery delays caused by carriers, customs/import regulations, industrial action or any other reason, are beyond our control.
Under the distance selling regulations you have the legal right to cancel your order within fourteen days of receipt of the goods (with the exception of items specifically made to order). Goods must be returned unused, unworn and undamaged.
Restrictions on purchase
Where the order concerns:
Bladed articles and cigarette lighters - by placing an order you confirm that you are over the age of 18.
Exclusions of liability
These terms and conditions shall be governed by and construed in accordance with English Law. If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Use of this website from outside the UK
Those who access this site from locations outside the United Kingdom are responsible for compliance with local laws if and to the extent local laws are applicable. Please be aware that any Import taxes or duties payable are the responsibility of the customer
Law, jurisdiction and language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. These terms and conditions do not affect your legal rights.